Australian
International College of Art
CODE
OF PRACTICE
Preamble
As a Registered
Training Organisation (RTO), the Australian International
College of Art has agreed to operate within the Principles
and Standards of the Australian Recognition Framework (ARF).
This includes a commitment to recognise the training qualifications
issued by other Registered Training Organisations - for example
Griffith University.
(Policy 001 Principles
for Registration - Policy 002 Principles for National Recognition)
Legislative
Requirements
The Australian International College of Art will meet all
legislative requirements of State and Federal Government.
In particular, Workplace Health and Safety, Workplace Relations
and Vocational Placement Standards will be met at all times.
(Policy 003 Legislative
Compliance)
Access and Equity
All learners will be recruited in an ethical and responsible
manner and consistent with the requirements of the curriculum
or National Training Package. Our Access and Equity Policy
ensures that trainee selection decisions comply with equal
opportunity legislation.
Appropriately qualified
staff will assess the extent to which the applicant is likely
to achieve the stated competency standards and outcomes of
the course, based on their qualifications and experience.
(Policy 004 Access
& Equity)
Quality Management Focus
The Australian
International College of Art has a commitment to providing
a quality service and a focus on continuous improvement. We
value feedback from trainees, staff and employers for incorporation
into future programs.
(PRO 001 Monitor
& Review - POL 004 Continuous Improvement - POL 008 Assessment)
Client
Service
We have sound management
practices to ensure effective client service. In particular
we have client service standards to ensure timely issue of
learner assessment results and qualifications. These will
be appropriate to competence achieved and issued in accordance
with national guidelines.
Our quality focus
includes a Recognition of Prior Learning Policy, a fair and
equitable Refund Policy, a Complaint and Appeal Policy, an
Access and Equity Policy and student welfare and guidance
services. Where necessary, arrangements will be made for those
clients requiring literacy and/or numeracy support programs.
We will take every opportunity to ensure that this information
is disseminated, understood and valued by personnel and clients.
Our learner information
will ensure that all fees and charges are known to learners
before enrolment, that course content and assessment procedures
are explained and that vocational outcomes are outlined.
(PRO 004 Continuous
Improvement - PRO 008 Assessment - PRO 011 Recognition of
Prior Learning - Policy 007 Refund - PRO 006 Refund - Policy
004 Access & Equity Policy -PRO 012 Admissions - PRO 014
Complaints and Appeals - )
External
Review
The Australian International College of Art has agreed to
participate in external monitoring and audit processes required
by the state training agency. This covers random quality audits,
audit following complaint and audit for the purposes of re-registration.
Management
and Administration
The Australian International College of Art has policies and
management strategies which ensure sound financial and administrative
practices. Management guarantees the organisation's sound
financial position and safeguards trainee fees until used
for training/assessment. We have a Refund Policy which is
fair and equitable. Trainee records are managed securely and
confidentially and are available for trainee perusal on request.
The Australian International College of Art has adequate insurance
policies.
(Policy 007 Refund
- Policy 008 Client Fee Administration)
Marketing
and Advertising
The Australian International College of Art markets its vocational
education and training products with integrity, accuracy and
professionalism, avoiding vague and ambiguous statements.
In the provision of information, no false or misleading comparisons
are drawn with any other training organisation or training
product.
(Policy 009 Marketing
and Advertising)
Training and Assessment Standards
The Australian International College of Art has personnel
with appropriate qualifications and experience to deliver
the training and facilitate the assessment relevant to the
training products offered. Assessment will meet the National
Assessment Principles (including Recognition of Prior Learning
and Credit Transfer). Adequate facilities, equipment and training
materials will be utilised to ensure the learning environment
is conducive to the success of trainees.
(PRO 009 Recruitment
- PRO 011 Recognition of Prior Learning)
International Students
The Australian International College of Art will be bound
by the Education Services for Overseas Students (Registration
of Providers Financial Regulations) (ESOS) Act 2000.
(Policy 003 Legislation
Compliance)
Sanctions
The Australian International College of Art will honour all
guarantees outlined in this Code of Practice. We understand
that if we do not meet the obligations of this Code or supporting
regulatory requirements, we may have our registration as a
Registered Training Organisation withdrawn.
Full
Time Courses
